Help Desk

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Help Desk

Birthday parties

Birthday parties

Packages

How early can I book my party?

How many guests can I book for my party?

What does a party look like if the kids are different ages?

What is the difference between a hosted and non-hosted party?

Can I remove items from the package?

What is the role of the party host?

Is an adult required to accompany kids during the party?

What is the minimum age requirement for kids?

When will I need to settle payment in full?

When do I need to give the final details of my party attendees?

Is there a cake fee for birthday parties?

Can we add additional platters to our party package?

What is the SuperSquad Package?

Does the SuperSquad Package include a party host or games?

Is food included in the SuperSquad Package?

Do SuperSquad parties have access to a private room?

Can I upgrade from SuperSquad to another package later?

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On the day

Can I have extra guests in the party room who aren't booked?

Does everyone in my party have to sign the waiver?

Is there any guideline on the clothes or footwear to enjoy the park?

Do you do cakes?

Is there a cake fee for birthday parties?

Can I bring balloons or decorations?

Are we allowed to bring in our own food?

What dietary restrictions can you support?

Can food be served warm at parties?

What should I do if I haven't received my party invitation via email?

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No shows & cancellations

If some of my guests don't show up, will there be a partial refund?

What if my guests arrive late?

What do I do if something happens and I can't attend my party?

What is the cancellation policy?