Birthday parties

Packages

• How early can I book my party?
• How many guests can I book for my party?
• What does a party look like if the kids are different ages?
• What is the difference between a hosted and non-hosted party?
• Can I remove items from the package?
• What is the role of the party host?
• Is an adult required to accompany kids during the party?
• What is the minimum age requirement for kids?
• When will I need to settle payment in full?
• When do I need to give the final details of my party attendees?
• Is there a cake fee for birthday parties?
• Can we add additional platters to our party package?
• What is the SuperSquad Package?
• Does the SuperSquad Package include a party host or games?
• Is food included in the SuperSquad Package?
• Do SuperSquad parties have access to a private room?
• Can I upgrade from SuperSquad to another package later?

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On the day

• Can I have extra guests in the party room who aren't booked?
• Does everyone in my party have to sign the waiver?
• Is there any guideline on the clothes or footwear to enjoy the park?
• Do you do cakes?
• Is there a cake fee for birthday parties?
• Can I bring balloons or decorations?
• Are we allowed to bring in our own food?
• What dietary restrictions can you support?
• Can food be served warm at parties?
• What should I do if I haven't received my party invitation via email?

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No shows & cancellations

• If some of my guests don't show up, will there be a partial refund?
• What if my guests arrive late?
• What do I do if something happens and I can't attend my party?
• What is the cancellation policy?